Public service providers and users in the information society

Bernt Krohn Solvang, Charlotte Kiland

Abstract


The issue to be discussed in this article is to what extent does ICT create new challenges for the relationship between public service providers and users? It is important to recognize the concept of social capital because the concept is vital to the understanding of access to the information society and efficient functioning of government in its service to citizens. In this way we see social capital as a mediating “institution” between public authorities and the citizens (users).

Full Text: PDF


JCSW was founded in 2006 and is currently hosted by University of Stavanger, in cooperation with University of Agder and Nord University. From 2010 onwards it is published bi-anually.

ISSN: 0809-9936