Digital technology in a crisis: Role of digital and cloud maturity in organisations surviving and thriving through pandemic crisis

  • Khoon Seang KANG National University of Singapore


The COVID-19 epidemic forced Singapore to implement a smart lockdown in April 2020. As a result, many businesses were forced to rapidly expedite their shift to digital technologies. Despite many businesses' valiant efforts and great accomplishments, the epidemic has revealed the various ways in which these businesses are susceptible to a crisis. Digital technology has proven to be one of the most essential options for many businesses seeking to grow. This entails making the transition from active experimenting to active scaling up. Regardless of the immense obstacles that many businesses are facing today, they have now recognized that this is the moment to focus and act on new principles and strategies in order to adapt to the changing situation.

This manuscript is summary of the results from the qualitative content analysis conducted during the dissertation, to study in what ways are these financial services institutes  created or adjusted strategies based on digital technology to become more robust in contexts marked by high uncertainty levels and disruptions. Workplace innovation can be described as the extent to which businesses seek out new ideas in order to improve the engagement of their employees by improving their working conditions, fostering a culture of competent environmental change response, and increasing productivity. On the other hand, digital technology can be defined as all devices, systems, electronic tools, and other resources that, process, generate, and store data